Frequently asked questions
How do I book a service through JAGA?
Simply choose the service you need, book and pay, JAGA will select the highest-rated and available provider for you.
Where possible, JAGA provides upfront or estimated pricing before you book. For jobs that require an assessment, such as complicated repairs, the provider can provide a quotation before work begins.
You can describe the problem, upload photos or videos, and choose an inspection or assessment service where available.
Can I book a service for someone else?
Genaral concerns
If a provider cancels or fails to show up, JAGA can help arrange another provider where available. Repeated cancellations or poor reliability can affect a provider's standing on the platform.
Contact JAGA through the platform, and we'll help facilitate communication between you and the service provider. We also monitor complaints and reviews to ensure providers continue meeting JAGA's standards.
Payments can be made through JAGA's available payment methods. Keeping payments within the platform helps create a record of the transaction and provides greater transparency for both customers and providers.
What is the best way to get support from JAGA?
Customers and service providers can contact JAGA directly through our website using the "Get in touch" section on our home page.
For booking related issues, our support team can assist with booking changes, cancellations, payment issues, provider concerns, disputes, and other questions. We aim to respond as quickly as possible and work with both customers and service providers to resolve issues fairly.
What if I need to cancel a booking?
Yes. Cancellation can be made 24 hours BEFORE the appointment time. Any applicable fees will be shown before you confirm your booking.
Have more questions?
We are always here to help you navigate your experience with JAGA. If you have any further questions or require assistance, please do not hesitate to reach out to our support team.